Conflict Resolution 5 CE RN

Objectives

The participant will be able to:

1. Discuss conflict and conflict resolution meaning
2. List all six phases of the conflict resolution process
3. List the five main styles of conflict resolution
4. Identify basic communication tools
5. Practice basic anger and stress management techniques

Total 5.0 CEs

25 Randomized Question Exam 80% or better required for CE credits.

One attempt is allowed.